Henry Yamamoto

Knowing that the banks have oodles of data about me, it used to annoy me each time I used an ATM and it always asked me: "English" or "En Español". Once I understand, but everytime? But having used the new Bank of America ATMs that have been rolled out across the country, I must say they've made a huge leap forward in terms of usability.

First of all, I can't remember the last time it asked me for my language preference. One annoyance in life dispatched! The screens also seem to anticipate what you may want to do rather than taking you from screen after tedious screen by offering short cuts to such things as providing dollar amounts to withdraw right after entering my PIN.

The other cool feature is that they've done away with deposit envelopes for depositing cash. You don't even need to count it as it takes care of that as you deposit the cash.

I'm sure I'll find something lacking, but I'll have to commend Bank of America for looking at the UX from the customer's standpoint in their next generation ATMs.