Saturday, March 28, 2009

Not Intuitive

I'm sure when Facebook decided to change their user interface to stay competitive, they knew they needed to be careful not to alienate, frustrate or even annoy their millions of users. Or did they? There's been quite a groundswell of negativity toward the new design.

My personal pain came about when I was trying to help a coworker figure out how fans would upload photos to a special section called "Fan Photos". Logically, we went to the "Photos" tab, but there was no way to upload photos, just view them. We knew fans could load photos because other pages had tons of fan photos.

Were people tagging them with the page's name? Nope.

Was there a special app that allowed fans to do this? Nope.

I was so frustrated, I started mousing over and clicking all over the screen. When . . .

If you click in the text field under "Write something . . . " you get the option to add photos, links or whatever else you allow fans to post. Seriously? That makes perfect sense to the product managers, UX and QA folks who worked on this? You go to something that says "Write something . . . " to load photos.

Is it just me?


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